TripView-
RMIT Case Study
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TripView is a handy mobile app for Sydney, Brisbane, and Melbourne commuters, showing you real-time public transport timetables right on your phone. It offers a quick summary of your next services and a complete timetable view.
WHAT
are the problems?
Problem Statement
As a frequent commuter, it's challenging to find the nearest stop or station for both the starting and ending points due to the multiple steps involved in adding trips. Additionally, with the expansion of infrastructure and transport options, there are increasingly numerous choices available.
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User Flow
Home Page
+Add new
trip
Transport
Mode ?
Select Train
'By Station'
Select
Start Journey
Location
Select Train
'By Name'
End Journey
Location
Select Train
'By Name'
Confirm Trip
'Save'if this is
the end
destination
'Extend Trip 'if
need to add
connected trip
Exit App/
Exit App/
Search/Use
other apps
Exit App/
Search/Use
other apps
Exit App/
Search/Use
other apps
Don't know nearest stop
Don't know nearest stop
Don't know what transport
mode is available in the area
Search/Use
other apps
Don't know if this is the end destination?
START ANOTHER TRIP
DOING ALL THESE STEPS MULTIPLE TIMES
FOR MULTIPLE TRANSPORT OPTIONS, THIS MEANS
WHO
represents your users based on research?
Proto Persona
WHY
do we validate the problems?
Research Objectives & Interview
HOW
can we validate the problems?
Affinity Mapping & Insights
HOW
might we solve these problems?
Storyboard & Crazy 8s
HOW
might we simplify app navigation and reduce steps?
Prioritisation
HOW
might we rearrange user flow to simplify app navigation?
Information Architecture
HOW
might we solve these problems?
Sketch Wireframes
Low-Fidelity Prototype
HOW
can we validate the prototype?
Usability Testing
WHAT
I have learned
-
Initial hypotheses about a problem are not always correct. There are often multiple perspectives to consider. For example, the preliminary hypothesis suggested that the app's issue was the lack of a GPS tool, preventing users from entering their current location. However, further research revealed that the app's primary function is to serve as a timetable viewer, not a trip planner. This experience highlighted the significance of research in understanding user needs in UX design.
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Additionally, not all design changes are beneficial. For instance, during usability testing, users struggled to locate the 'Add +' button when it was moved to the bottom navigation bar in the low-fidelity prototype. Users were accustomed to having the 'Add +' button at the top of the page, as it was in the existing app. This experience emphasised the importance of maintaining familiar design elements when users are accustomed to them.
